Online Banking News and Updates
Online Banking Scheduled Maintenance
First Tech Online Banking is brought to you live. It's a real time interface with the credit union's host processing system. That means Online Banking is subject to down times during any host system maintenance. This occurs on a somewhat regular schedule. Twice during each month the host system is taken out of production for about two hours for system back-ups and data base maintenance. These are scheduled during the late night hours and on a weeknight.
The Bill Pay Service will be unavailable beginning at 10:00 PM on November 15th through 4:00 AM on November 16th for system maintenance.
Every 2nd Saturday of each month from 9pm - 7am for system maintenance.
*All maintenance times are Pacific Standard Time*
At the end of each month the host system's real time interface is taken down for about 15 minutes so we can run a job that does a series of resets for all of the counters that are used on your accounts. Several times per year our host system vendor supplies us with upgrades to the system. Depending on the types of changes included in the upgrade, these downtimes may last for several hours. When we have a quick fix for a tough bug, we will take down the home banking or bill pay to insert the fix. These are not regularly scheduled, and will be done as needed.
Online Banking Help Guides
Bill Pay Information
Payees not displaying
If you are not seeing a complete list of your payees in the payments tab, please check to be sure you have set your payees to “active” status. Click on the “payees” tab, where you can edit/delete payees as needed and update the active flag. If you simply wish to display all payees and not change the status of individual payees, go to “preferences” and select “display inactive payees”.
Payee Nickname display
If you have nicknamed your payees and the nickname is not displaying, please go to the preferences tab and turn on “display payee nickname.”
Scheduling payments after 10PM PST
With our new system, payments scheduled after 10:00PM Pacific Standard Time will not process the following business day but a full business day later. Should you need a Bill Payment to process the next business day, please schedule the payment before 10PM PST. First Tech processes Bill Payments once each business day.
Online Banking Information
06.25.08 | Mint.com and credit card account aggregation
Some members have reported an issue with the inability to download their credit card information into an account aggregation site called Mint.com. First Tech has been in contact with Mint regarding this issue and we are working together to implement a resolution. We appreciate your patience.
Some of our members have reported instances, which prevent access to Online Banking. Below is a description of the issue and a potential workaround.
Redirected to Login Page after entering Username and Password
- Delete Cookies on your browser and close all your browser windows. Re-open your browser and go directly to www.firsttechcu.com without using a bookmarked page. Attempt to login again. This workaround should correct the looping back to the login page.
- Internet Explorer Users: go to Tools > Internet Options > General > Temporary Internet Files > Settings and then 'Check for newer versions of stored page'. Be sure to select the radio button next to 'Every Visit to the page'
- IE 6.0.2600.000 users: we recommend that you perform a Windows Update to bring you to at least IE 6.0.2800.1106. Go to Tools > Windows Updates > Scan for Updates and look for any updates for Internet Explorer
- Reboot your PC.
- Try an alternate browser.
- If your IP address assigned to you by your internet service provider changes mid session, your session can be dropped. You may wish to inquire with your internet service provider to see if this can occur.
- Disable Content Advisor and Parental Controls on your computer/browser.
- If you continue to have troubles, please email hbsupport@firsttechcu.com . Include your Operating System, Browser and Versions.
Upon login, receive Page Cannot Be Displayed or 404 Error
Go to www.firsttechcu.com > Right Click on the Online Banking Login link > Choose Open in a New Window. Login to your accounts.
Recommended Browser Settings
- Internet Explorer: go to Tools>Internet Options>General>Temporary Internet Files>Settings and then 'Check for newer versions of stored page' to 'Every Visit to the page'
- Mozilla: Go to Edit>Preferences>Advanced>Cache and set "Compare the Page in the Cache to the page in the network" to "Every time I view the page".
Internet Explorer and AutoComplete
The Internet Explorer browser offers a function called AutoComplete. This feature will remember Usernames and passwords for you when you access a specific website. For security reasons our website has been written in a manner which will not allow you to save this personal information.
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